The Quiet Tone Refund Policy

Five steps, and the order of the first two is the part that decides whether a claim goes smoothly. The call comes before the parcel, always.

The website address on these pages, [email protected], is for corrections to the pages themselves, for privacy questions and for press. It has no view of the order system at all, so it cannot look up an order and cannot begin a refund.

The order desk, +1 (302) 200-3480, can see orders. It handles tracking, changes and refunds, with [email protected] as its written channel. That is the split, and it is worth understanding before a deadline rather than during one.

The call does two things a parcel cannot do on its own. It records the claim against the order inside the window, which is what the window actually measures. And it produces the return address to use, which matters because bottles arriving unannounced can be refused.

• Your full name, written inside the box rather than only on the outside label, which can be damaged or covered by a carrier sticker.
• The email address the order was placed with, which is how an order is found when an ID has been mistyped.
• The order ID from the order email. This is the field that matches a parcel to a payment, and a box with no name in it is the commonest reason a refund stalls.
• The bottles, opened or not. Trying the product is the point of the window.
• A note of the date you called, which is a courtesy that costs nothing and occasionally saves a week.

Send it to the address the order desk gives on the call. The returns address on file is 111 Eighth Avenue, Floor 13, New York, NY 10011, USA, which is a different building from the office at 845 Third Avenue, Floor 6, New York, NY 10022, USA. Confirming it on the call rather than reading it off a web page is the safer habit, because an address can change and a call cannot go stale.

Two separate waits, and the second one belongs to your bank rather than to anyone in this transaction.

Return postage is the buyer's cost. That is ordinary across this category and it is the one line of the policy most often missed, because a money-back guarantee sounds like it should mean every penny.

Tracking is worth the couple of dollars it costs. The gap between posting and processing is the only part of this sequence where nobody can see the parcel, and a tracking number closes it.

Start early rather than at the boundary. A claim begun on day 175 of a 180-day window has to survive a postal service as well as a deadline.

The quarantine section, and it has three entries.

The policy is the seller’s and this desk operates to it. This desk does not hold the payment, which is taken on the seller’s checkout, so the practical route to a refund is the order desk on +1 (302) 200-3480 rather than an address on this website.

A bottle bought from a marketplace reseller carries that reseller's returns policy instead. The window described on this page belongs to orders placed through this channel.

And a refund is money, not a verdict. Returning a purchase says nothing about the formula, and keeping one says nothing either. What the 180 days buy is time to run the test on the how-to-take page properly, which is the only thing on this website that produces an answer about your own ears.